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'I already have an agent.' For many newer agents, these words end the conversation immediately - either because they do not know how to respond, or because they assume the situation is finished.
It rarely is.
In Singapore's property market, 'I have an agent' can mean anything from 'I am under exclusive contract and actively transacting' to 'I followed someone on Instagram six months ago and have not spoken to them since.' The phrase sounds the same. The situations are completely different. Your first job is to find out which one you are dealing with - without being pushy about it.
Do not criticise the other agent. Do not imply the prospect made a poor choice. Do not immediately begin listing reasons why you are better. All of these damage trust before you have built any.
'That makes sense - it is important to work with someone you trust.' Acknowledge, and pause. Let them respond. Often they will volunteer more information than you could have extracted by pushing.
One calm question does most of the diagnostic work: 'Are you already moving through the process together, or still in the early stages of exploring?' This distinguishes active exclusive representation from a looser, earlier-stage connection.
If they are actively represented and progressing well, respect boundaries and exit gracefully. If they are still researching, still 'just looking', or have not spoken to their agent in months, there may be space to offer educational value without undermining anyone.
'If you ever want a second view on pricing, timing, or whether your current strategy makes sense for your situation, I am happy to share a neutral perspective - no obligation.' This framing is not a threat to the existing relationship. It is an offer of additional clarity. That is different.
Second opinions carry real value in decisions of this magnitude. A family considering a $1.5 million upgrade with ABSD implications does not make that choice lightly. An additional perspective - especially from someone who is not competing for the mandate - can be genuinely useful. Position yourself as that resource.
If the prospect has an exclusive arrangement, is satisfied, and has not invited further discussion, step back. A graceful exit - 'I respect that, I will leave it with you, and feel free to reach out if anything changes' - closes the door without slamming it. That kind of professionalism is noticed and remembered, even when it does not produce immediate business.
Trying to win by making the other agent look inadequate. Clients may listen politely in the moment. But professionals who build themselves up by tearing others down are eventually recognised for it - and not favourably.
Role-play three versions of this conversation: the prospect is under active exclusive contract, the prospect casually mentioned a friend's name once, and the prospect is actively comparing agents. Prepare a professional, respectful response for each scenario.
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